Issue
Course content does not appear in the Blackboard course. This issue includes missing text, images, or pages not loading. Tests, exams, My Grades, and the Grade Center seem to be most affected.
Error
No error is received. Only the content is missing or the page will not load.
Description
Students and instructors have reported that images, text, and sometimes whole pages do not appear in Blackboard.
Resolution
There are a few steps to take to resolve this issue.
- Always use a computer, not a mobile device (ie. cell phone or tablet).
- Use Google Chrome (preferred) or Firefox to access Blackboard.
- Ensure the most recent browser version is installed.
- Clear your browsing history
Additional Information and Technical Support
Additional information is available in the solution article Clear Browsing History and Update Chrome.
If clearing your browsing history does not fix your issue, please submit a Blackboard Support Request. In the request, mention that you have already cleared your browsing history.