Issue

Turnitin error while using Chrome to upload a paper to Turnitin.


Error

Redirect too many times


Description

There is a known issue with using Turnitin and Chrome after the latest version of Chrome is installed.  Students may receive a new licensing agreement popup that shows up as a gray box and states that the site has redirected them too many times. 


Resolution

To resolve the issue, accept the licensing agreement using Firefox.

  1. log out of Blackboard
  2. Log in again using Firefox 
  3. Accept the licensing agreement
  4. Log out of Firefox
  5. Log into Google Chrome again
  6. Clear Browsing History
  7. Log into Blackboard and resume working

Once the licensing agreement is accepted, Chrome users will not be affected by the popup.


Additional Information and Technical Support

Additional information is available in the solution article Clear Browsing History and Update Chrome. 

If clearing your browsing history does not fix your issue, please submit a Blackboard Support Request.