Issue: Turnitin error while using Chrome to upload a paper to Turnitin.

Error: Redirect too many times

Description: There is a known issue with using Turnitin and Chrome after the latest version of Chrome is installed.  Students may receive a new licensing agreement popup that shows up as a gray box and states that the site has redirected them too many times. 

Resolution: To resolve the issue, accept the licensing agreement using Firefox.

  1. log out of Blackboard
  2. Log in again using Firefox 
  3. Accept the licensing agreement
  4. Log out of Firefox
  5. Log into Google Chrome again
  6. Clear Browsing History
  7. Log into Blackboard and resume working

Once the licensing agreement is accepted, Chrome users will not be affected by the popup.