We have a Work Request Ticket System for Maintenance Requests, HelpDesk/Web Requests, and CTL Support Requests.  Below are step-by-step directions for submitting requests to each department.  

 

Maintenance Requests: These requests go to our Facilities Department.  You would complete this request if there are lights not working in your classroom, vacuuming needs, cleaning whiteboards, spills, etc.  

 

HelpDesk/Web Requests: These requests go to our IT Department.  You would complete this request if the classroom computer(s), projector, ELMO, Smart Boards, or other classroom technology isn’t working as expected.

 

Center for Teaching and Learning: This is the Helpdesk Request System for our CTL.  Complete this form when you need assistance with Blackboard or to reserve technology from the CTL.

 

 

To submit a Work Request:

  1. Log into the Intranet: https://www.athenstech.edu/intranet/login.cfm
  2. Choose Requests (HelpDesk, Maint, Etc) from the left menu.
  3. Click on Maintenance Requests (Facilities), HelpDesk/Web Requests (Information Technology), or Center for Teaching and Learning.
  4. Complete the form, be as specific as possible, and submit.
  5. You will receive an email confirmation of the Work Request submitted
  6. You will also receive an email when your request has been resolved with a summary of the resolution.

 

The email confirmation will come from the email addresses listed below.  If you don't receive your confirmation email within a few minutes of submitting your request, check your Junk/Spam folder.  You may need to add these addresses to your list of trusted addresses.

  • Maintenance and IT Requests: support@athenstech.edu
  • CTL Requests:  ctl_support@athenstech.edu


Please contact the administrative assistant of your division with any questions you may have about our Work Request Systems.